We have a strong, committed and dedicated staff team ..
Making a difference in our communities ..
The Birmingham Irish staff team work very closely to ensure a seamless and high quality service. We regularly seek client feedback on the advice and support services that they receive from us.
Our dedicated staff team are part of what makes Birmingham Irish what it is today ..
We have a dedicated team of staff, without whom our work would simply not be possible.
Birmingham Irish provides a free, non-judgemental and confidential service to all communities within and outside Birmingham.
We aim to provide the best possible service and we work in partnership with other organisations to achieve the best outcome for our clients.
What you can expect from us is that we will ..
- Always treat you with respect and courtesy at all times
- Deal with your enquiry in a timely manner and prioritise cases which are deemed as emergencies
- Aim to ensure that you wait no longer than 10 working days after your first contact to see an advisor
- Aim to see you within 10 minutes of your appointment time
- Respond to your telephone messages, letters, emails and text messages within 3 working days for open cases and 6 working days for new or reopening cases
- Meet with you at Birmingham Irish Association’s offices or your home, if required. If this is not possible we will provide advice either by telephone, letter or email
- Refer or signpost you to another organisation that may be able to assist you, if we are unable to help
- Not discuss your case with any third party unless we have written consent from you (unless required to do so by law) in line with our confidentiality policy
If we cannot meet these expectations we will always provide you with an explanation as to why that is the case. Copies of our Confidentiality Policy are available at BIA's offices on request.
A service of choice for Irish communities ..
Our aspiration is to be the service of choice for all Irish people seeking advice, support and information. To achieve this we will continue to provide quality and responsive services that improve wellbeing and quality of life.
Where we operate from ..
From our central Digbeth hub we reach out to all areas of the city including community sites in Erdington, Cotteridge, Harborne, South Yardley, Sheldon, Hall Green, Brandwood, Shirley, Edgbaston, Acocks Green, Kingstanding, Handsworth, Maypole, and Kings Norton.
